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Medical Massage Professionals

Company Policies

 

Medical Massage Professionals is a Pre-Paid Services Private Clinic and works by appointment or accept a patient as a walk-in. Arrival for appointments should be at least 20 minutes prior to the schedule starting time. Keep in mind, Miami traffic, remaining balance payment, filling out paperwork, get undressed and prepare for the service. We only accept booking 3 months before the service date. Deposits or service payments are only honored and remain active for 3 months. Any change, cancellation is made expressly in written form by email. No change is made verbally or by telephone without exception.

BE ON TIME FOR YOUR APPOINTMENT: If a late arrive is inevitable, your service will be shortened to allow us to keep on schedule. The original treatment time will be charged and late services will not receive an extension of their appointments. If your appointment is at 2:00 PM, that is the time you should be with the therapist assigned beginning your massage instead of arriving at our facility.

LATE ARRIVAL: If you will be late, we appreciate your phone call, but your original session time will be shortened and the therapist will provide you the remaining time of treatment. No exceptions, no money refund.

NO SHOW-NO CALL: is not reschedulable and your money will not be reimbursed, since a Licensed Massage Therapist, many of them on-call, need to be rewarded for the time waiting at our clinic, and they lost the opportunity to provide pre-pay service to another patient.

NON-REFUNDABLE DEPOSIT: Due to high demand, a deposit must be paid to book appointments. Our company doesn’t book appointments without previous payment. Deposit is not refundable because when a client name is on the system, we lost the possibility to sell that spot to another potential client.

PACKAGE SERVICES: If you will be paying for a package of services, the full package price must be paid before your first appointment. If you will only be paying for a single session, it will not be included in packages later. Once you buy a package and have booked all your appointments in our system, we will not give a refund if you miss a day, cancel your appointments or reschedule your appointments.

SURGERY RESCHEDULED: If for any reason the patient’s surgery is rescheduled, we can reschedule your appointment with no penalty to you. If they reschedule within 3 months of cancelling their appointment, after the 3 months the payment is considered expired.

SERVICES ARE NOT TRANSFERABLE: Monies paid, or services paid are not transferable to any other potential or current client. Packages cannot be shared, each patient must pay for their own service. Deposits are individually for each patient, and if a credit card is used, with the name other than the patient, a form of authorization will be signed by the person holding the card.

It is prohibited to take photos or videos of our location without written consent. Medical Massage Professionals is a Private Practice. Inability to follow this clause may lead to Medical Massage Professionals taking legal action. Medical Massage Professionals will record videos or will take photos only under the patient’s authorization and for educational purposes only, and our company commitment is to not reveal names, faces, tattoos, Instagram IDs or personal information, like a patient’s plastic surgeon name, in any case.

Our company allows patients to try fajas/garments post-surgery before they are purchased. For this reason, once the faja is purchased and leaves our establishment, returns are not accepted, without exception.