At Medical Massage Professionals, LLC, we strive to provide clear and timely communication while ensuring efficiency in managing patient inquiries. To maintain an organized and professional experience, we have the following communication guidelines:

• Primary Communication Channels: We use SMS exclusively for clients within the U.S. and WhatsApp as the default communication method for international patients. Other channels (e.g., social media messaging) are not monitored for appointment scheduling or service inquiries.

• Response Time: We respond to messages during office hours as promptly as possible. Standard response time is typically within a few hours, but it may vary due to workload, time zone differences, or operational priorities.

• Respecting Response Time: Clients are expected to wait for a response via the designated channels before attempting to contact us through other means. Repeated inquiries across multiple platforms can delay responses and disrupt workflow.

• Office Hours: Responses will only be provided during official working hours. If a message is sent outside of these hours, it will be addressed on the next business day.

By contacting us, you agree to abide by these communication protocols, ensuring a smooth and respectful interaction for all parties.

Fibrosis treatment is a specialized therapy designed to improve scar tissue mobility, reduce post-surgical imperfections, and enhance overall recovery. Due to the complexity of fibrosis and individual healing responses, results vary based on factors such as:

• The severity and duration of fibrosis

• Individual healing capacity

• Consistency in treatment sessions

• Proper post-treatment care

Our expertise lies in assessing your condition and developing a customized approach to optimize your results.

Before beginning any fibrosis treatment, all patients must undergo an evaluation. This is a crucial step to determine:

• Whether you are a suitable candidate for treatment

• The estimated number of sessions required

• The recommended frequency and post-care guidelines

• Quote a treatment plan

Remote & In-Person Evaluations

• Remote Evaluations: Conducted via a secure video call. Patients will complete an intake form beforehand and may be asked to submit photos of the affected areas.

• In-Person Evaluations: Available at our clinic for those seeking a direct assessment.

All evaluations require a signed Consultation & Authorization Form before the appointment.

Fibrosis correction requires consistency for optimal results. Treatment packages are valid for three months from the date of purchase. If a patient fails to maintain consistency, it is assumed they have abandoned treatment. Sessions cannot be resumed after extended breaks, as the progression of fibrosis may render previous work ineffective.

Treatment re-instatement will be exceptionally considered on an individual basis. Reassessment and reinstatement fees are applicable.

The estimated number of sessions provided during the evaluation is based on your condition at the time of assessment. However, several factors may alter this estimate:

• Additional Treatments: If you undergo other treatments alongside fibrosis correction, some therapies may leave residual effects that could worsen your condition, requiring adjustments to the initial plan.

• Undisclosed Treatment History: If previous treatments were not fully disclosed or their impact was misrepresented, they may interfere with progress, potentially increasing the number of sessions required.

• Remote vs. In-Person Assessment: A remote evaluation relies on visual observation and patient-reported details. In-person evaluations allow for direct palpation (touch assessment), which may reveal aspects not evident in photos or descriptions. As a result, the treatment estimate given remotely may change upon an in-person assessment.

For the best possible outcome, transparency about past and ongoing treatments is essential.

While our treatments are highly effective, we believe in full transparency:

• Results vary from patient to patient.

• Severe fibrosis may require multiple sessions or may not be fully reversible.

• Patience and adherence to the treatment plan are essential for the best possible outcome.

We prioritize honesty and will only recommend treatment if we believe we can provide noticeable improvement.

Patients must provide the following before any treatment begins:

• A completed intake form with medical history and surgical details

• A valid government-issued ID for identity verification

• A signed Confidentiality Agreement (if applicable) to protect our proprietary techniques

Medical Massage Professionals, LLC follows strict confidentiality protocols. Any photos taken for progress tracking will be used solely for medical documentation unless explicit permission is granted for educational or marketing purposes.

1. Payment Policy:
All payments are non-refundable. They are consideration for reserving time exclusively for you on our calendar, which prevents us from offering it to other clients.

2. Prepayment & Confirmation (The 14-Day Rule):

• A 30% deposit is required to request and tentatively hold appointment availability.

• The remaining balance is due in full at least 14 days before your first scheduled session.

• Appointments are not confirmed until the balance is paid in full.

Failure to pay the balance by the 14-day deadline will result in the automatic cancellation of all appointments and the forfeiture of your deposit.

3. Intake Forms (The 5-Day Rule):

• All digital intake forms, liability waivers, and agreements must be completed at least 5 business days before your first scheduled session.

• Failure to complete all forms by the deadline will result in the automatic cancellation of your appointments. Your deposit will be forfeited as a cancellation fee, as we cannot perform treatment without signed documentation.

4. Rescheduling Fees:
Due to the length of our sessions and advanced scheduling of our international clientele, rescheduling fees apply as follows:

• More than 72 hours' notice: $100 per session

• Less than 72 hours' notice: $150 per session

• Rescheduling is subject to availability and not guaranteed.

5. No-Show & Late Policy:

• Patients arriving more than 15 minutes late will forfeit their session. The appointment will be marked as complete, and no refund will be issued.

• A no-show will result in the forfeiture of the session and the cancellation of all future appointments in the package without refund.

6. Surcharges for Non-Standard Hours: 

Our regular business hours are Tuesday through Saturday, 8 am to 4 pm. Sessions must be finished by closing time. 

• Early A.M. appointment surcharges are: 

  • 🕖 Starting at 8 am would be $25/session.

  • 🕖 Starting at 7 am would be $50/session.

  • 🕕 Starting at 6 am would be $75/session.

• Late P.M appointments surcharges are :

  • 🕓 Starting at 4 pm for fibrosis or other services would be $25/session

  • 🕕 Starting at 5 pm for fibrosis or other services would be $50/session.  

  • 🕖 Starting at 6 pm for fibrosis or other services would be $75/session.

• 🗓️ Any nonworking day, including (Monday- Sundays and holidays) sessions are $150 above the regular session rate. 

• Charges are for each session you want to have outside our regular business hours. Subject to availability.

To ensure fairness and efficiency in booking our services, we have the following scheduling and availability guidelines:

• Deposit Requirement: A 30% deposit is required to secure your appointment dates. This deposit guarantees your selected time slot, as our availability fluctuates with incoming bookings.

• First-Come, First-Served: All appointment slots are allocated on a first-come, first-served basis. We can only guarantee availability once a deposit and confirmed dates are provided.

• Commitment to Dates: Clients must provide their preferred appointment dates at the time of booking or shortly thereafter. If no dates are provided, we cannot guarantee availability or honor the offer indefinitely.

• Non-Refundable Policy: All payments, including deposits, are non-refundable. Failure to schedule within the designated timeframe will result in forfeiture of the deposit.

• Timeframe for Booking: Clients who have paid the deposit have 90 days from the consultation date to schedule and begin treatment. If no appointment is scheduled within this period, the offer will no longer be valid.

• Completion of Treatment: For those who pay in full and begin treatment, all sessions must be completed within 90 days from the first appointment.

By making a payment, you acknowledge and agree to these terms.

To protect our proprietary methods, we screen potential patients working in healthcare or beauty industries. If a conflict of interest is identified, we reserve the right to decline treatment.

Additionally, we maintain a professional environment and do not tolerate disruptive or aggressive behavior.

By engaging with Medical Massage Professionals, LLC and receiving any treatment, you acknowledge and agree to the following:

• Understanding of Treatment Limitations: You understand that results vary from person to person. Medical Massage Professionals, LLC does not guarantee specific outcomes, and you acknowledge that treatments are provided based on professional expertise, but individual reactions cannot be predicted.

• Non-Disparagement Agreement: You agree not to make, publish, or share any false, misleading, or defamatory statements regarding Medical Massage Professionals, LLC, Marian Sotelo-Paz, or any of its employees, associates, or partners in any format, including but not limited to social media, public forums, blogs, review platforms, and community groups.

• Acknowledgment of Informed Decision: You confirm that you have reviewed the available information about the treatments, fully understand the nature of the services, and are participating of your own free will. Dissatisfaction with personal results does not reflect the company’s qualifications or expertise.

• Legal Consequences of Defamation: Any violation of this agreement, including defamatory, misleading, or damaging remarks about the company or its personnel, will be considered a breach of contract. In such cases, the company may seek damages of up to $1,000 per incident or publication.

By proceeding with treatment, you confirm your acceptance of these terms.